Interpersonal communication人际传播

Customer service interaction 001 Backchannel 002 Meeting rescheduling 003 Discussion protocols 004 Self-disclosure 005 I statements 006 Communication skills 007 Feedback form 008 Power dynamics 009 Active listening 010 Miscommunication 011 Backchanneling 012 Turn-taking 013 Conversational repair 014 Politeness strategy 015